Questions about your order
Who should I contact if I have questions about my order?
For any question about the order you can write to firstname.lastname@example.org
How do I know if my order, made via the internet, there is reached?
If you have received a confirmation email with a summary of the order means that everyting is okay. If you did not receive any confirmation email, first try to check the junk mail folder or spam filter, even if the folder did not find the email, it means that the order was wrong. you have to repeat the order.
Can I order only via Internet? What other possibilities are there?
No, you can send an email to email@example.com with the list of what you need, or send us a fax at (0039) 0232861150
Questions about products
The parts are original?
No, they are equivalent to the original, this means that the products has made according to the manufacturer's specifications.
Spare parts have a warranty?
the manufacturer's one
Questions about billing
How can I get an invoice?
For each order will be issued an invoice with tax data entered during registration.
What is the VAT rate?
The Italian VAT rate of 22% and must be added to all prices.
Can customer outside Europena Union buy without chargin VAT?
For customers who request delivery outside the European Union, the invoice will be issued without VAT. The recipient will be responsible for any customs charges.
For questions about payments and expeditions. We invite you to consult the relevant sections